For most of my career I’ve been a software developer, but now I’m mostly a communicator. As a manager, I give the right level of detail to many different audiences, and I deliver that in words they can understand. As a Developer Advocate, I explain complex technical concepts in useful, memorable, and occasionally entertaining ways. However the best software developers are lazy and I’m still always looking for ways to get things done with less effort on my part! For writing, the best process I know feels like unnecessary overhead, but it’s always worth it in the end so today I’m sharing my secrets: create an outline before you start. Continue reading →